One of our volunteers had been out and about with his wife and stopped to see that a gentleman on the kerb had just had a nasty fall. He immediately went to help and called an ambulance, in the meantime another ambulance passing was flagged down. The crew assisted at the scene and it was when they asked the gentleman’s name that the volunteer found out he was one of our service users who he had supported in the past. This gent has memory problems, and the ambulance crew at the scene recommended it was probably quicker for the volunteer to take him to hospital – which he did. And once there because of the support he had given in the past to this gent the volunteer was able to give the medical team more details on him.