Digital Champion Support

Alison is a lady with disabilities Joanne met at the Catch-up Café. Alison attends regularly and is a council tenant, she needed help with her mobile phone as she had ‘lost’ her text messages or so she thought. Del was helping Alison to see if he could find them and tidy her folders and apps up on her phone. She was getting quite distressed about it as that was how she received messages about GP and hospital appointments Alison asked if Joanne could look, so Joanne asked Del to text Alison to see check what the issue was. By doing this Joanne was able to locate the Text Message folder on Alison’s phone and move the folder to her front screen for easy access. Alison was over the moon and so relieved, you could see the stress fall away. Christine and Allie (organisers of the café) were happy that Alison had her messages now as they could see she was becoming quite anxious. They can absolutely see the benefits of having a digital champion representation at the Catch-up Café, they don’t want anything formal, just a mingle and chat kind of ethos. This was very good for us to engage with different housing tenants in a informal setting.