By the More Energy Know How team
We met the lady at Rawmarsh foodbank on 13th February 2025. The lady confirmed that she was receiving benefits and was struggling financially. Her property is cold, and she has a single storey bathroom extension on her private rented property that is always cold. The window will not open, and the extractor fan is broken. We discussed Green Doctor services, and the lady was keen to receive help from them and consented to a referral. We also discussed energy saving tips which could help the family save energy and money. We also discussed Rotherham Councils Energy Crisis support scheme up to £250 grant, subject to criteria. The lady confirmed that she matched the criteria and would apply directly on-line. The team also mentioned Citizen’s advice that can help should the lady have any arrears on her energy of other accounts. She received a Rotherfed winter warm bag which she was grateful for. The lady appreciated the information and thanked Rotherfed for the service we offer.