Vera has been on the service for a short while. She is a lovely lady who suffers from COPD so is unable to get out and about. She has the support of a family but with them not living local she gets lonely. On a recent call log from one of our volunteers there was a note from Vera herself asking the volunteer to pass on a message. Its simply said can you ask your manager to give me a call as I would like to provide feedback on the service. We gladly obliged, we called Vera and although she wasn’t feeling well, she really wanted to let us know how the service has changed her life and how the volunteer was a lifeline for her. She said the volunteer was like a tonic and she always felt better after speaking with her, said she really looks forward to the conversations because the volunteer is so positive.