Category: Good News Stories

Open Arms

Laura/ / Good News Stories, In Your Community, Open Arms

By The Open Arms Team, Lee Lazenby

A lady recently attended Open Arms Community Hub seeking support with a Personal Independence Payment (PIP) review. She had previously been awarded the standard rate but was unsuccessful in receiving the mobility component. At the time, she chose not to pursue a mandatory reconsideration, however due to her health conditions worsening, she has now decided to reapply in the hope of securing the additional support she needs.

While waiting to arrange an appointment with Citizens Advice for assistance with completing the forms, we spent some time talking and it quickly became apparent that she had been carrying a great deal emotionally as well as physically.

She shared how difficult she had found it to come to terms with her diagnosis and how, over time, she had learned that her prognosis was worse than first anticipated. Prior to becoming unwell, she had enjoyed a successful career holding senior roles for major corporations across the world. She described herself as an independent and respected businesswoman who had spent much of her life helping others develop and succeed.

Now, however, she found herself struggling to ask for help. She spoke openly about feeling that needing support went against the values and standards she had always set for herself. Having always been self-sufficient, she admitted she felt uncomfortable relying on others or accessing financial support, something she never imagined she would have to do.

We reassured her that reaching out for support was a positive first step and acknowledged the courage it had taken to walk through the doors of Open Arms. During the conversation, a range of wellbeing and support options were discussed to help improve both her physical and emotional health.

This included signposting to chair-based exercise groups, chronic pain workshops, hydrotherapy and swimming sessions, and Tai Chi classes, all of which could be accessed through her GP and mental health connector services to support her wellbeing, fitness, balance, and coordination.

Recognising that loneliness and emotional wellbeing can become more difficult during evenings and weekends, we also provided information about Rotherham Safe Space alongside details of local women’s support groups and community coffee mornings across the borough.

All information was also sent via email so she could revisit it in her own time and at her own pace. She expressed gratitude for being listened to so attentively and for being provided with practical, compassionate guidance during what has clearly been a very challenging period in her life.

Canklow Community Tree

Laura/ / Good News Stories, In Your Community, Tenant Involvement

By The Tenant Involvement Team, Rob Gooding & Rachel Cole

After four years of supporting creativity, connection, and community spirit in Canklow, The Community Tree has officially closed its doors at Canklow Pavilion.

While the closure marks the end of an era, the group’s legacy will continue through a generous handover of crafting equipment and resources to the Crafty Talk group in Brinsworth.

The transfer ensures that the tools and materials used to inspire the creative sessions over the past four years will continue to benefit local residents, helping to spark new projects, conversations, and friendships within another grassroots community initiative.

The Community Tree became much more than a creative space during its time in Canklow, offering residents opportunities to learn new skills, build confidence, and connect with others.

While the group’s closure is undoubtedly a loss for Canklow, there is reassurance in knowing that the resources and community spirit fostered by The Community Tree will live on through Crafty Talk and the people it supports.

Digital Volunteers

Laura/ / Good News Stories, In Your Community, Tenant Involvement

By The Tenant Involvement Team, Debra Gill

Mark first contacted us in January 2026. Accompanied by a support worker, he shared that he has Asperger’s syndrome and felt understandably anxious about attending and what to expect. 

Following conversations with Mark’s employment specialist, it became clear that his long-term goal was to find a job and build his digital skills. With this in mind, Mark was matched with our newest digital volunteer, Ali, for one-to-one support. 

Ali gave consideration as to where it was most comfortable for Mark to learn in Riverside Library. Mark chose to learn based at a desktop computer and attended sessions consistently whilst been supported weekly by Ali.

Mark wanted to learn skills to help him apply for jobs online, including how to upload documents for perspective employers. And after the first two weeks he felt more confident and had surprised himself at what he had learned.  

Last week Mark couldn’t attend the usual Thursday session as he had an interview! We are keeping our fingers crossed that Mark is successful, and we hope he continues to use his newfound skills.  

Eid and Easter Event

Laura/ / Good News Stories, In Your Community, Rotherham Ripple Effect

By The Ripple Effect Team, Sam Dixon

This year, something truly special happened. As Lent and Ramadan began at the same time—both guided by the lunar calendar—we saw a unique opportunity to bring people together in a meaningful way. 

Our Eid and Easter Event, held at St James Church in East Dene, was part of the Rotherham Ripple Effect project—a partnership between REMA (Rotherham Ethnic Minority Alliance) and Rotherham Federation (RotherFed). The project was created with a simple but powerful vision: to create a ripple effect of positivity, where connection, understanding, and community spirit can spread far beyond a single event. And that’s exactly what we witnessed. 

We welcomed people from a wide range of backgrounds. Some attendees were born in England with deep-rooted family ties here, while others had heritage connected to countries such as Pakistan. We were joined by members of Kurdish, Sudanese, Pakistani, Eritrean, and British communities. This rich mix of cultures was reflected not only in the people, but also in the food we shared—from traditional dishes to familiar favourites like fish and chips. 

The event began with an introduction from the Vicar, who spoke about the meaning of Lent and Easter, offering insight into a time of reflection, sacrifice, and renewal in the Christian faith. This was followed by an introduction to Ramadan and Eid by Azizzum, CEO at REMA, who shared the significance of fasting, charity, and spiritual growth in Islam. 

To encourage meaningful interaction, we introduced discussion cards that explored similarities between Lent and Ramadan, as well as themes such as charity and giving. What followed was one of the most powerful parts of the day—open, honest conversations. People didn’t just participate; they engaged deeply, sharing perspectives, asking questions, and learning from one another. 

Some of the conversation had been recorded by staff and individuals. 

Card 1; 

Do you agree that “Charity starts at home”? 

“Charity has got to start at home because if you aren’t financially secure in your own and your family how can you be expected to help others? Within Islam we follow the following order 

This translates to meaning that we ensure our own are secure, not with excess wealth but have the means to live well. Then we will support our direct neighbours and the people within our community. For example, supporting a family that we know well that are struggling. Then we will support the wider community”

Card 2;

If you have observed Lent or Ramadan ever, what is the hardest thing for you to give up? Have you ever fasted/given something up? What would be the hardest thing to give up?

“I have stopped eating fried things all together. I have also cut down on sweets, but I still enjoy a little everyday” 

“It would be hard for us to give up a lot of things. Crisps, cakes, Chocolate biscuits chocolate, Ice cream, cheese, yoghurts, fizzy drinks, fried chicken, sweets.” 

Card 3;

Have you ever struggled with self-discipline and motivation in anything and how did you overcome it? 

“My partner gives me motivation to keep going and don’t give up so easily” 

“No, I don’t struggle. I’m used to it. I keep my routine normal during Ramadam including my exercise sessions.” 

The feedback we received highlighted just how impactful these conversations were. One attendee shared that she hadn’t realised that in Islam there are multiple forms of charity, including both compulsory and voluntary giving. Another mentioned that she didn’t know some Christians choose to give something up for the 40 days of Lent. These moments of discovery captured exactly what the event set out to achieve—greater understanding. 

One attendee described it as “the best event I’ve ever attended,” which truly reflects the atmosphere of warmth and connection that filled the room. 

More community feedback. 

“Pleasant community Connections.” 

“Thank you for a lovely afternoon and we look forward to the next event” 

“Met lots of people, had a good chat” 

“I am going to remember the beautiful people, the warm welcome and general great ambience everyone created. I was surprised how friendly and approachable everyone was” 

“Amazing event. Everyone was so lovely and it was great to learn about everyone” 

“I was surprised by (learning) both faiths are so similar, and we question each other faiths and learned the qualitys we had similar” 

“I really enjoyed today. We sat on a mixed table and spoke about Zakaat, the Christians then asked questions. We learnt about the similarities of Lent and Ramadan. I was surprised at the turnout! A very Successful event. Thank You.” 

The one negative thing that people said was organisation around the food was lacking, not everyone felt they had the opportunity to try everything/ get a fair share. However, with the turnout being what it was, most felt that a fantastic job was done considering. 

“Nobody expects EVERYONE to turn up when you plan this type of community event!!” 

Phil, CEO of RotherFed, concluded the event, bringing the day to a thoughtful close. Attendees also completed evaluation forms, offering valuable feedback that will help shape future events. 

To end the day on a joyful note, everyone left with an Easter egg—a small gesture that symbolised celebration, generosity, and shared experience. 

The Rotherham Ripple Effect is about more than just one event. It’s about creating moments like these that inspire connection and allow positivity to spread—person to person, conversation to conversation, community to community. 

At the same time, the Rotherham Ripple Effect also recognises the importance of creating safe and respectful spaces where people can talk openly about differences. It’s not just about celebrating what we share, but also about giving people the opportunity to explore more challenging topics, express their thoughts, and better understand one another’s experiences. 

As part of this project, there are also opportunities for people to get involved in a way that suits them. Whether through volunteering or simply taking part in events, individuals can choose how much or how little they would like to contribute. Every level of involvement helps to grow the ripple and strengthen our community. 

This event was a powerful reminder that, despite our different backgrounds and beliefs, we share common values—kindness, generosity, and a desire to connect. 

And from this one gathering, the ripple has already begun. 

If you’re interested in being part of the Rotherham Ripple Effect and helping us spread positivity in the community, we’d love to hear from you—please contact Neelam (REMA) on 07907877388 or Sam (RotherFed) on 07495352311 for more information. 

Energy Know How

Laura/ / Energy Know How, Good News Stories, In Your Community

By The Energy Know How Team, Sharon Smith, Lynn Clarkson & Madiya Shokat

We called in at the Social Supermarket which is run from the minster in town as we had not visited for a while.

The church was quite busy and the groups that have developed in addition to the social networks were setting up, they now have a sewing group, and the craft group has been running for quite some time.

We were welcomed and given a table near to the refreshments area. We were able to speak to quite a few people, all of which were very concerned about current world events and the upcoming consequences on their energy bills.

Free draught proofing measures and energy saving tips were offered which were well received as well as providing thermostats to help people to monitor the temperature in their homes.

One person mentioned he had quite a lot of arrears on his gas, he explained he had previously been on a prepayment meter however, this was updated to a smart meter and was not put in prepayment mode. He has, because of this, accrued arrears of over £1000 as he struggles to budget for quarterly bills.

He is in the process of complaining to his energy provider as he was not clearly informed of the process. He hasn’t had a complaint reference number so was encouraged to ask for this to ensure his complaint had been formally recorded. We also agreed to email him a link to the British Gas energy trust scheme which may be able to help him with his arrears.

This client was very appreciative of the information provided, the staff and volunteers at the Social Supermarket were also pleased to see the energy team and were given an additional supply of our leaflets to distribute to the clients that need them. We will continue to support this valuable service – this was a very rewarding visit

Open Arms

Laura/ / In Your Community, Open Arms

By The Open Arms Team, Lee Lazenby

With regards to outstanding amounts due to energy providers, the Open Arms team have seen an increase in the threat of disconnection, court summons, and the likes particularly from one energy provider. 

On two separate occasions, the participants in question do not owe money but their accounts have been mismanaged in some way or another. Whether this has happened due to the introduction of new technology, insufficient staff training or a lack of communication between departments is unsure as no reason has been given. 

Both participants do not have online accounts, so the company was contacted by telephone, and the situation was discussed in detail which led to speedy resolutions. 

On another occasion, one elderly gentleman had been trying to pay his bill for several months but was unable to do so due to non-receipt of his bill in the post. The company in question was adamant it had been sent out.  Instead, he received two reminder letters requesting payment just weeks apart and within the same month a debtor’s letter arrived in the post. 

Again, the Open Arms team stepped in and assisted with the situation and a pre-payment slip was requested for the participant to pay the outstanding balance.  Furthermore, a 60-day stop was put in place to stop any future debt letters and enforcement action being received.  This reassured the elderly participant immensely and instantly put him at ease.  He thanked us profusely and was profoundly grateful as this had been causing him difficulties in his relationship. 

Rotherham Deaf Futures

Laura/ / Good News Stories, In Your Community, Tenant Involvement

By The Tenant Involvement Team, Rob Gooding & Rachel Cole

We often talk about the importance of our community engagement sessions, but a recent success story from the Deaf Futures session perfectly illustrates why our presence on the ground matters so much.

During this session we met a resident whose quality of life was being significantly hindered by a health issue. Due to chronic knee pain, she was struggling with basic mobility at home—specifically, getting on and off the toilet.

Using Rotherham Councils online reporting tools, we assisted the resident in submitting a request for home aids and adaptations.

At the following engagement session, the resident returned with a smile and a major update. The council had processed the request and successfully installed a raised toilet seat.

Despite what seems like a small adaptation, it has restored her independence. She expressed her gratitude for listening and taking action.

Open Arms

Laura/ / Good News Stories, In Your Community, Open Arms

By The Open Arms Team, Lee Lazenby

During the February Half Term school holidays, we organised a family activity to raise awareness of the project and support the community, within the Ward we were delivering the project, and hosted a Patsy’s Fun Show at Dalton Parish Hall on Monday 16 February 2026.  We initially promoted the session within the Ward to allow the community within Dalton & Thrybergh to secure a place. We continued to promote the session on social media sites and once again this became fully booked. 

Trudi entertained the children with a circus workshop and balloon modelling. Although Patsy, a well-known leading children’s entertainer, who has been in show business since she was 7 years old, and a third-generation entertainer was not the main entertainer that day, she was on hand to talk to the children and catch up with some of her followers. Refreshments were provided which included a selection of fresh fruit and cakes and sweet treats. All the children had a great time and were provided with information relating to Open Arms events taking place at Dalton Parish Hall the following week.  As the participants left, they were given the choice of having a chocolate. Everyone enjoyed the sessions and one participant, who arrived late because of some issue, said that whilst the day had started off not great, the session had cheered her up and she left with a smile and a happy child. The event was to capacity with 23 adults and 42 children attending. 

Feedback Quotes: 

Brilliant event for everyone! Thank you 

Great session.  We always love attending open arms sessions.  The staff always go above and beyond for the parents and kiddies. Thank you x 

Fun session for the children playing with things they wouldn’t usually play with.  Really good service with free drinks and snacks.  Would recommend to others. 

 Good participation and helpful people around. Fun activities.  Super involving. 

Lovely activities.  Fun for the kids.  They felt involved and nice to have a coffee and a biscuit. 

Brilliant! We have been to lots of the Rotherfed venues, and my kids have loved them.  Really enjoyed Patsy’s circus workshop.  Would happily pay to come to these and makes a lovely change to do something the kids enjoy, other than internet based.   

Building Bridges

Laura/ / Good News Stories, In Your Community, Rotherham Ripple Effect

By The Ripple Effect Team, Sam Dixon

The Ripple Effect was invited to speak with members of the Ladies BAG group and have a conversation about how people feel about the flags; how safe they feel being residents in Dinnington and we spoke about the divides that exist within the community itself. 

“It seemed like a big thing locally when the flags went up. What did you think?” Members of the group had an awareness of both of the “reasons” behind the flags; however, they felt that locally there was more of a negative focus on immigration as being people’s reason. Not only did flags go up in Dinnington there was a lot of vandalism, individuals painting red crosses on white mini roundabouts and on many white spaces. The general consensus was that its okay to be patriotic but there’s a right way to do it. One resident spoke about the world cup coming up and historically as a family they have always displayed the St Georges Flag. Now they are rethinking what they are going to do as they are afraid of the racist perception that may be reflected onto them.  

“I also wouldn’t give the flag to a charity shop or anything because I’m not sure how people would then see me… or how somebody could use that flag in the future” 

It was recognised that not everyone understands all of the facts and figures surrounding immigration and the impact that it has on the borough as a whole. People see and hear things from social media and by word of mouth that doesn’t always show the real picture. 

“I’ve been on the waiting list for a house for 12 years for a house around here. Whenever I bid on a property It looks like I’m at the top of the list then all of a sudden, I get pushed right down the list. I know when people get status, they are homeless and they need somewhere to live…… But it feels unfair. The system is wrong”

What is it like around here after dark? Are there any areas that you feel more comfortable in than others?” Most members of the group agreed that they don’t go out after dark 

“Its’s full of louts” 

When we discussed this further as a group and asked questions about the perceptions of the “louts” it was accepted that the problem was probably more down to the fact that young people have a lack of spaces to go. Locally there is little to no youth provision, something that is recognised across the community and partnered organisations. 

The conversation moved on to how young people develop their opinions and where their influences come from. It was discussed how much influence has over young people and how people find it easier to hide behind a screen “keyboard warriors” rather than learning how to express themselves effectively. 

The feedback from the session was really positive. The group said they found the session 

“Interesting” 

“Informative” 

“(I am) frustrated at the government and social media” 

“The session has got me wondering why people are more willing to believe the lies rather than the truth” 

“I feel better about understanding immigration” 

“It would be interesting to ask these questions.  Are you proud to be British?, Were you ever?, Are you ashamed?

The conversation carried on a little afterwards talking about “Racial Bias”, where it comes from and someone’s personal perspective/experience can affect whether their view is positive or negative. It was agreed however that with this bias there is no hate attached to it. 

The learning we’re taking away from this is a suggestion from one of the groups that a fact sheet with sources would be a useful tool for people to be able to take away after a session like this. As a project we have already discussed in what form this is going to be produced, and what sources we are going to use that will be recognised by our communities. 

We also were very free in the direction the conversation was going which went off topic too however it gave an informal approach from us which they felt comfortable with, and we enjoyed discussing other topics with them to build rapport. After discussing other topics, we would gently redirect everyone to what we were originally discussing. This approach worked well with this group as they are very talkative and enjoy discussing various things. 

We are hoping to continue having conversations with this group and will hopefully set up another session with different questions. We are hoping to continue building rapport with this group and as they get more comfortable with us, we can ask more interesting questions and see if people do have particular issues with certain aspects of migration policy. We can then answer questions from reliable sources and guide them to better understanding than they already have. 

The group were also open to attending the Eid/Easter party.

Open Arms

Laura/ / Good News Stories, In Your Community

By The Open Arms Team, Lee Lazenby

Our project has had a fair few great results in the project’s fourth year 2025/2026. The last one to date was an individual who turned up in disarray after a relationship breakdown they were not only alone and destitute but without a roof over their head. The individual had not experienced anything like this before and was not aware of any services available. The individual expressed a feeling like they were hitting their head against a brick wall, and no one was listening. 

Upon attending an Open Arms session Citizens Advice provided options legally.  Lee, from Rotherfed, listened to the individual and began addressing concerns and signposted to various organisations and charities across the borough of Rotherham who would be able to assist and make their life easier at least in the interim. Various support services were used following which Lee received a phone from the individual thanking her for signposting to obtaining a food parcel and secure washing facilities. What was a welcome surprise, and the icing on the cake, was that the individual was overjoyed had been placed in temporary accommodation provided by the council. All this was sorted in less than a week thanks to the dedication of the staff, other charities and organisations involved across the borough of Rotherham. Teamwork at its finest.