By The Tenant Involvement Team, Rob Gooding & Rachel Cole
We often talk about the importance of our community engagement sessions, but a recent success story from the Deaf Futures session perfectly illustrates why our presence on the ground matters so much.
During this session we met a resident whose quality of life was being significantly hindered by a health issue. Due to chronic knee pain, she was struggling with basic mobility at home—specifically, getting on and off the toilet.
Using Rotherham Councils online reporting tools, we assisted the resident in submitting a request for home aids and adaptations.
At the following engagement session, the resident returned with a smile and a major update. The council had processed the request and successfully installed a raised toilet seat.
Despite what seems like a small adaptation, it has restored her independence. She expressed her gratitude for listening and taking action.