By The Open Arms Team, Maria Jones and Lee Lazenby
A participant who was facing a challenge where they had worked numerous years was struck down with illness which caused them to be in a position where they had been unable to work for several months and would not be able to be able to return to work. The participant had become depressed due to the illness and had remained at home not wanting to go outside but gained the courage to come to one of the Open Arms sessions. Upon attendance the participant was shy and tearful and was greeted by one of the team who made them feel comfortable who was then able to make progress and talk through their concerns. This allowed the Open Arms team to provide clear, accurate and easy-to-understand information so that the individual was able to quickly find the answers they needed. Complex details were explained in a straightforward manner, helping them make informed decisions with confidence.
The participant expressed relief and gratitude after receiving the guidance. They said that after having access to clear information this had reduced their stress and saved valuable time. What had initially felt overwhelming became manageable once the information was presented in an organized and an accessible way.