By the More Energy Know How Team
We spoke to a lady at Rawmarsh foodbank. The lady was not working at the moment as she was recovering from throat cancer treatment. She was also struggling with her mental health as she had also lost her parents during her illness which has had an impact on her financially, however she was keeping on top of her bills and had no arrears on her energy account. The team mentioned priority services with her energy company and Yorkshire Water which the lady was already aware of. The lady lives in a council rented property and we asked if she was managing to stay warm. The lady confirmed that she does feel draughts and feels the cold easily. We discussed the Green Doctor service and mentioned low level draught proofing around windows and doors and also foils behind radiators on external walls. The lady confirmed that she would appreciate a visit from them and consented to passing her contact details on to them. We also discussed energy saving tips which the lady confirmed she is always mindful of saving energy where she can. She was provided with a winter warm bag and she confirmed that this would be useful especially the hot water bottle and socks. We discussed Rotherham Council Crisis scheme which offers up to £250 non-repayable amount, subject to criteria which could help with her finances. The lady was happy for us to assist her submitting her contact details to RMBC Crisis scheme for them to make contact with her direct. We gave the lady my contact details and wrote down a reminder that Green Doctors would be calling and RMBC crisis team. The lady was grateful for our chat and the help and information provided.