News

Leverton Way TARA

Rachel first started working with this group in November 2020 whilst we were in lockdown. As it was not possible for the group to meet due to the restrictions, Peter the Chair kept in regular contact with the group, either by phone or calling in on them whilst walking his dog. He also did a Fish and Chip run every Friday to the local fish shop, for the group and other local residents. To a lot of residents this was a real treat and something to look forward to. Peter featured in the RMBC Home Matters magazine for his fish and chip runs.

Once the neighbourhood centres opened again, the group started to meet back up in person, they were so happy to get back inside the centre and all get together.  They hold a breakfast coffee morning every Tuesday from 10am and continue to have their fish and chips on a Friday, but this is now in the centre at 12 noon.  I have met this group on several occasions now and help and support them where I can.  The group would like to get some new members to join the group, they don’t have to be residents just from Leverton Way, they can be from further afield. I have discussed with the group different ideas to get more people interesting in attending i.e. arts and crafts, day trips, events etc. The group like to put on lunches too but needed new equipment to enable them to do this.

Rachel supported the TARA to put in for the COMF funding and they have been successful. This will enable the group to purchase the new cooking equipment they require and also put on events etc.  I will support them all with this in 2022. The funding also paid for the group to have a Christmas meal out together. 

This is a really friendly group who want to make a difference for the people around. I really enjoyed working with Peter and the other members.

Energy Know How Case Study

Energy Know How have been working with Green Doctor on how we can help people heat their homes for less and how to support our most vulnerable clients. We quickly discovered that our community groups would benefits from Green Doctor’s Winter Warmer packs, especially the older people groups. With the winter months ahead of us, we learnt that we have clients that could benefit from these packs massively.

We have been visiting Green Doctor’s office in Morley to fill our cars with the packs, as well as help pack them all together. Each pack has a pair of gloves, hat, fleece snude, socks, thermal mug, blanket and a hot water bottle.

We have started this with such great success, we’ve had the packs for less than 3 months and already provided over 100 packs to Rotherham residents. We are looking forward to continue in the new year!

Energy Know How case study

We met the client initially in September after visiting a group that she and her husband attended.

A short while after we were asked by a colleague from another project to contact her by phone as she needed some help with her bills. The client had accrued a substantial credit and wanted to know if and how this could be claimed back.  We gave the client information about how to do this and she called back to say her energy provider was arranging for smart meters to be installed (which she was happy with) and once done she should receive a refund within 7-10 days of £1,100.00. This was scheduled to happen in early November and the client was happy to wait a little while as smart meters would make it easier for her to take readings in the future.

In Mid-November the client contacted Sharon again as she had her new meters but had not received any further information about her refund and the timescale previously given had elapsed. The client was becoming exasperated with her energy provider and had called them several times.

Sharon made a complaint on behalf of the client to the CEO’s office at her energy supplier and following contact with the client it was confirmed that refunds had been processed on 18th November.

Unfortunately, these did not materialise. I chased up this complaint on several occasions until eventually the client confirmed receipt of her substantial refund early in December. I had made it clear in my emails to her energy provider that their service had fallen short of what was expected, and they offered the client an additional £120.00 credit on her bill for the customer service failures.

Although this took more time to resolve than it should, the client has now received her refund and compensation. She does also now have smart meters so she can get readings easier and prevent estimated bills in the future which contributed to the build-up of the large credit balance.

Client has been asked to check that the £120.00 credit shows on her next bill – if it does not, she has been asked to let me know and I will complain again.

A ‘thank you’ message was received from the client.

Friendship Call Participant – Paul

Paul was originally referred to the friendship calls by the council in April 2020 and was the first call recipient. Paul used to work down the Rawmarsh pit and enjoys fishing, watching TV, especially history programmes. He started isolating in the first lockdown and found this very difficult to deal with. He was paired with his first volunteer in May 2020 and had received calls from a number of different volunteers during the first months. In July, he was permanently paired with his current volunteer Tony, and they have really built up a close friendship and are still talking to each other weekly today. This is what Paul had to say;

‘I could not have got through this pandemic without the calls that I receive every week, it really gives me something to look forward to and break up the loneliness in the week, thanks to Tony and RotherFed for this – you have no idea what it means to me’.

Friendship Call Participant – Lily

Lily was referred to us by the council in April 2020 during the first lockdown. Lily lived with her husband Peter and suffered from anxiety and depression. Lily also had some clinical issues and problems with her heart. Lily was placed with our board member Mary who has continued to support Lily throughout her time on the friendship calls and a very special relation had built up between them. Sadly, Lily had recently passed away, however Mary spoke with her husband Peter, and as Peter and Lily had been married for over 60 years, Peter found life very lonely, and Mary offered to continue to call Peter going forward. This was agreed and Peter will now receive regular calls from Mary during his time of bereavement and for however long he needs the calls.

Connex Participant – Rachel

Rachel was originally referred to RotherFed for friendship calls by Rotherham Council in July 2020. Despite numerous attempts to engage with her, this was unsuccessful, and she was closed to the service. In August 2020 Rachel was re-referred for the friendship calls and again would not engage. When she was referred for the second time, it was established from the referrer that Rachel would not engage at all with any services in Rotherham and that this was an ongoing issue. She had not taken her meds, and had been discharged from mental health and counselling due to non attendance for meetings and appointments.

When Jane started with RotherFed, she picked up Rachel’s case, and started to call her at the end of September 2020. At first, Rachel would not engage as she did not trust any services as she felt ‘let down’ due to consistent staff changes etc. This was down to not taking her meds which helped with her anxieties, she self-harmed, had suicidal thoughts and suffered with the results of abuse and Emotionally Unstable Personality Disorder.

As time went on, her confidence started to grow as Jane was consistent in her calls using a set time every week so that Rachel knew that she would no longer be let down. Over the months, a strong relationship ship of trust was forged.

Rachel started to engage again with services, and paid for her own private counselling, Although Rachel will not go out on her own for social purposes, she did catch a train to Leeds and Sheffield for medical appointments as this is something that she did have to do. This was extremely stressful, and she did need a lot of support prior. But she did manage to do it. She also enrolled on a mental health course, which she has now nearly finished.

When Connex was started in September 2021, Jane asked Rachel if she would like to attend a coffee morning. Rachel declined as her confidence was not yet at a level of being able to go out in a social situation. From September until November, this confidence was worked on and in December 2021, Rachel attended her first social outing in many years. Although this was extremely difficult for her, and it took a lot of gentle persuasion, she managed it and post event discussions have now highlighted that this is something that Rachel would regularly like to do. In time, the aim is to support Rachel to attend events on her own, but this in itself is a massive step forward for Rachel and has now given her hope for the future.

Connex Participant – Verity

Verity is an elderly tenant who has been receiving friendship calls for over 12 months. A lively character who loves social interaction. Covid has left her isolated and in desperate need of company. Connex has enabled her to get back out into the community, she has attended a tenant voice buffet lunch event where she had a great time and is looking forward to future events. During the event she was confident to speak with housing staff about issues she has and these are being looked into. Verity was referred to Energy Know How and Money Management and has received follow up appointments, she is over the moon with both services. Verity recently took part in some filming with Voluntary Action Rotherham. It is early days, but the Connex interventions have already made a massive difference to Verity’s mental health and general wellbeing.

Friendship Call Participant – George

George suffers with depression and anxiety since the death of his sister 4 years ago. They were very close and she was like a mother to him. He appears to have some form of PTSD and has gained a lot of weight which has reduced his confidence. George likes computers and gaming, his social life is mostly on media platforms. His Mum is waiting for a hip operation which is causing him stress.

06/08 – Had quite a long chat with George who seemed grateful for the call. He seems to be doing well, he is going to a gym session once a week and is going to start a yoga class as well shortly. So he is getting out a little. Plus he has a social carer who checks in with him too. He is looking forward and positive, spoke of taking driving lessons and also wants to look into doing some volunteering when he has worked on himself a little more.

20/08 – Good to catch up with George. He is now going to the gym twice a week which he enjoys and is keen to get out more, he would like information on anything RotherFed have planned going forward in terms of social activities / groups. His Mum’s hip operation is now scheduled for October so fingers crossed it happens after a couple of postponements due to COVID etc. We talked about what games we play on Xbox etc. and ended up on the phone for 50 minutes! Really enjoy chatting with him.

08/09 – George seemed to be in a positive frame of mind again which was great to hear. He has had a meeting about getting some permanent care in place for a few hours a week to help him with his anxiety and depression. He is also pleased about his Mum finally getting her operation and is helping his daughter with her baby. He should be receiving his provisional licence shortly so is looking forward to booking some driving lessons.

09/09 – Had a quick chat after calling to say I’d spoken to Nic and someone will be in touch soon about upcoming community / social events.

23/09 – Had a long chat with George which is always a pleasure. Chatted about music, TV, the Gym etc. He seemed in a good mood and is getting out for little walks and doing more exercise as is keen to lose a bit of weight.

08/10 – George was in good form. He’s getting out for walks and has some home care sorted finally to help him tidy his house up and do some redecorating. He’s gone to see a friend a couple of times recently and he also mentioned that RotherFed had been in touch about community / social stuff. He is keen to get involved.

25/10 – Had a long chat with George, he seems to be getting things in order with the help of the carers. He’s getting out and about, going shopping for food, new clothes etc. Unfortunately his Mum had her op cancelled again as she isn’t strong enough at the moment so would be a risk. Other than that he seems to be doing really well and spoke positively.

10/11 – Good catch up with George. The support he is getting is clearly working as he is getting out more and more. He’s been to the pub and has a trip to the bowling alley planned. His driving licence is also on it’s way which he is delighted about as it’s been a saga that’s gone on for months and months!

Friendship Call Volunteer – Sandra

Sandra is an amazing volunteer with the project. She started during the pandemic and continues to make calls. Even though her priorities and other commitments have changed and her social options have opened up again, this is the one piece of volunteering she is keen to continue with.

When she first started with us Sandra was just keen to do something. Sandra loves being involved and says that this is such a valuable, rewarding, piece of work that she simply couldn’t give it up and will find ways to ensure she can always fit the calls in.

She makes 2 calls a week to 2 regulars and has built up such a rapport with the ladies that means sometimes she is on the phone for over an hour with each lady! Sandra will always volunteer to do extra training and has undertaken the 2 day Mental Health First Aid Course.

Friendship Call Participant – Lucy

Lucy was a self-referral into the service from the crisis team in July. Lucy had severe depression, due to previous abuse. Lucy lost her father and her mother is terminally ill and she is receiving abuse counselling. When I (Jane) made phone calls to Lucy, she was always tearful on the phone and it was evident that she was not coping well. I managed to stabilise her a bit and she was then transferred over to one of our volunteers. The report back from the volunteer was concerning as Lucy seemed to be going back and forth between a very tearful state to very infrequent good days. Both the volunteer and I continued to call her regularly – and here are some of the report backs from the volunteer over the last couple of week.

Lucy continues to be bright in mood and is motivated to change her life. She spoke about having been out with her eldest daughter and her granddaughter. She talked a little about the death of her mother and how this has impacted upon her life however, it is evident that she is now coming to terms with her bereavement and moving forward. When I called she had been getting ready to go out with her daughter so we cut our chat short to enable her to carry on with her plans. I have arranged to call her again early next week.

We only a brief chat as she was out walking around the Manvers Lake with her daughter and the dog. Lucy said she was feeling okay asked if I could contact her later this afternoon. I rang Lucy late afternoon she said how much she had enjoyed being out with her daughter today and that they had planned to visit the area again. Lucy chatted about things she had done in the last week had been putting some more new furniture together and that this had been keeping her mind occupied and distracted her from negative thoughts. We talked about the light show at the Yorkshire Wildlife Park that I am due to visit. Lucy was going to pass on details to her daughter as she felt she might like to visit the park. Lucy has requested further contact next week unable to set a firm date as she had not yet made any plans of her own.