By The Open Arms Team
Lee spoke to the Tenancy Support Officer from the council about a lady who had a concern regarding an unpaid bill for council services which she disputed. She had been given 7 days’ notice to pay.
After hitting several brick walls, she called into the outreach the day before seeking help with obtaining a way forward so, Lee had signposted her to the debt team the following Monday.
After this chance meeting with R.M.B.C. she took advantage of the situation, rang the participant there and then, explained the current situation and the participant was over the moon and gladly give her permission for the Tenant Support Officer to interject as she was a council tenant.
She agreed and within just half an hour later, an email was received from her and then forwarded on its way for discussion with the relevant parties whom she had not been able to contact for one reason or another.
She was so relieved as she did have a prior appointment on the Monday and would have been struggling to make both.