By The Tenant Involvement Team
This month saw the Learning from Complaints Panel meet up for the third time.
Held at Springwell Gardens, the meeting brought together staff from Rotherham Metropolitan Borough Council (RMBC) and RotherFed, alongside a key group of 10 council tenants from across Rotherham.
What’s the big idea? Instead of just accepting complaints, the panel digs into a sample of the actual complaints the Council received over the last three months. It’s a hands-on way to figure out why things went wrong and, crucially, how to stop those problems from happening again.
The attendance of 10 committed tenants highlights the value placed on resident feedback. Their perspective is essential for turning complaints from simple paperwork into real-world learning and service improvements across the Council.
This initiative is a great example of tenants and the Council working together to build a more responsive and accountable housing service.
