By The Energy Know How Team
The client made contact with Lynn following a referral from a friend. The client confirmed that they have COPD and severe arthritis and is also a carer for their son who is receiving support for an illness. They live in a council property and only have electricity for energy, paying £40 per week. The client is worried about bills increasing with winter approaching and also feels confused around the benefits they receive in particular pension credit. We discussed a referral to Citizens Advice for a benefits calculation and the client was interested in and will give it consideration before a referral is made. We also discussed energy saving measures and the client confirmed that they have a booklet with energy saving tips some of which they now use. We also discussed Green Doctor services and some of the low level energy saving measures they provide which the client was interested in and consented to a referral to Green Doctors.
The client confirmed that the information provided had been useful and she had got more information out of the call than she was expecting. The client is to contact me should she decide on a Citizens Advice referral which will be forwarded to our Money Matters team.