By The Tenant Involvement Team
We received a phone call from one of our previous learners during October. This learner had previously received support from Jordan during one of the Riverside drop-in sessions and wanted to book a one-to-one session.
She also wanted to share her thoughts on the support she had received, saying that “Jordan is wonderful at what he does.” She described him as patient and supportive, and said what struck her most was that he never made her feel silly for asking questions.
The learner told us she felt empowered enough to buy herself a new device with more modern features and is planning to book further sessions once her new device arrives. She also commented that she thinks the service is “wonderful — a real lifeline if you don’t have family members to help with this kind of support.”